Terms and conditions

These terms govern access to the TOOS Care platform by agencies, carers, and administrators Terms and Conditions — Tooscare.io Last Updated: 19 May 2026 Effective Date: 19 May 2026 These Terms and Conditions (“Terms”) govern your access to and use of the Tooscare.io platform (“Tooscare.io”, “we”, “us”, “our”). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must stop using the Platform immediately. 1. Definitions • “Platform” refers to Tooscare.io, including its website, mobile interfaces, and digital services. • “User” / “You” refers to any individual or organisation accessing or using the Platform. • “Service Providers” refers to care professionals or organisations offering services through Tooscare.io. • “Content” refers to all text, data, media, and materials available on the Platform. 2. Eligibility To use Tooscare.io, you must: • Be at least 18 years old • Have legal capacity to enter into a binding agreement • Use the Platform in compliance with these Terms and applicable laws • Genuine users or client with right documentation 3. Description of Services Tooscare.io provides: • A digital platform for connecting users with care‑related services • Tools for booking, communication, and service management • User accounts and dashboards • Optional document upload and service‑tracking features Tooscare.io does not employ care providers and is not responsible for the quality, safety, or legality of services delivered by third‑party providers. 4. User Accounts When creating an account, you agree to: • Provide accurate and up‑to‑date information • Keep your login credentials confidential • Notify us immediately of any unauthorised access • Pay Monthly usage or platform subscription fees We may suspend or terminate accounts that violate these Terms. 5. Acceptable Use You agree not to: • Use the Platform for unlawful, harmful, or fraudulent purposes • Harass, abuse, or harm other users or service providers • Upload harmful code, malware, or disruptive content • Misrepresent your identity or affiliation • Interfere with Platform functionality or security We reserve the right to remove content or restrict access where necessary. 6. Service Provider Responsibilities Service Providers using Tooscare.io must: • Comply with all applicable laws and regulations • Maintain required licences, certifications, or registrations • Provide accurate service information • Deliver services with professionalism and duty of care Tooscare.io is not liable for actions or omissions of Service Providers. 7. Payments If Tooscare.io facilitates payments: • Fees, charges, and payment terms will be displayed at checkout • Third‑party payment processors may be used • Users are responsible for ensuring payment details are correct Refunds, cancellations, or disputes may be governed by separate policies. 8. Intellectual Property All Platform content, branding, software, and materials are owned by Tooscare.io or licensed to us. Users may not: • Copy • Modify • Distribute • Reverse‑engineer • Reproduce any part of the Platform without written permission. 9. Privacy Your use of the Platform is also governed by our Privacy Policy. By using Tooscare.io, you consent to the processing of your data as described in that policy. 10. Third‑Party Links The Platform may contain links to third‑party websites or services. We are not responsible for: • Content • Security • Practices • Policies of external sites. 11. Limitation of Liability To the fullest extent permitted by law: • Tooscare.io is not liable for indirect, incidental, or consequential damages • We do not guarantee uninterrupted or error‑free access • We are not responsible for actions of Service Providers or Users Your use of the Platform is at your own risk. 12. Indemnity You agree to indemnify and hold harmless Tooscare.io from any claims, damages, losses, or expenses arising from: • Your misuse of the Platform • Your violation of these Terms • Your interaction with Service Providers 13. Termination We may suspend or terminate your access if: • You violate these Terms • You misuse the Platform • We are required to do so by law You may stop using the Platform at any time. 14. Changes to These Terms We may update these Terms periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Platform constitutes acceptance of the revised Terms. 15. Governing Law These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales. 16. Contact Information For questions or concerns about these Terms: Email: legal@tooscare.io Website: Tooscare.io .