Privacy policy

This privacy policy explains what personal data TOOS Care processes and your rights Privacy Policy — Tooscare.io Last Updated: 19 May 2026 Effective Date: 19 May 2026 Tooscare.io (“we”, “our”, “the Platform”) is committed to protecting your privacy and ensuring that your personal information is handled securely, transparently, and in compliance with applicable data‑protection laws, including the UK GDPR and Data Protection Act 2018. 1. Information We Collect We may collect the following categories of information when you use Tooscare.io: 1.1 Personal Information • Name • Email address • Phone number • Account login details • Profile information 1.2 Service‑Related Information • Care service preferences • Appointment details • Communication history • Uploaded documents (if applicable) 1.3 Technical & Usage Data • IP address • Browser type and version • Device information • Pages visited and time spent • Cookies and tracking technologies 1.4 Sensitive Information (If Applicable) If Tooscare.io provides care‑related services, we may process limited health‑related information only with explicit consent and strictly for service delivery. 2. How We Use Your Information We use your data to: • Provide and manage Tooscare.io services • Create and maintain your account • Process bookings, requests, or service interactions • Improve platform performance and user experience • Communicate updates, notifications, and support messages • Ensure safety, security, and fraud prevention • Comply with legal and regulatory obligations 3. Legal Basis for Processing (UK GDPR) We process your data under one or more of the following lawful bases: • Consent — when you voluntarily provide information • Contractual necessity — to deliver services you request • Legitimate interests — improving services, preventing misuse • Legal obligation — compliance with UK laws and regulations 4. How We Share Your Information We may share your information with: • Verified service providers or care professionals (where relevant) • Technology partners (hosting, analytics, communication tools) • Payment processors • Regulatory authorities when legally required We never sell your personal data. All third‑party partners are required to comply with strict confidentiality and data‑protection standards. 5. International Data Transfers If data is transferred outside the UK/EU, we ensure appropriate safeguards such as: • UK/EU adequacy decisions • Standard Contractual Clauses (SCCs) • Additional security and compliance measures 6. Data Retention We retain personal data only for as long as necessary to: • Deliver services • Meet legal, regulatory, or audit requirements • Resolve disputes After retention periods expire, data is securely deleted or anonymised. 7. Your Rights (UK GDPR) You have the right to: • Access your personal data • Correct inaccurate information • Delete your data (“right to be forgotten”) • Restrict processing • Object to certain uses • Data portability • Withdraw consent at any time To exercise your rights, contact us at: privacy@tooscare.io 8. Cookies & Tracking Technologies Tooscare.io uses cookies to: • Improve website functionality • Analyse usage patterns • Personalise user experience You can manage cookie preferences through your browser settings. 9. Data Security We implement strong technical and organisational measures, including: • Encryption • Secure servers • Access controls • Regular security audits • Monitoring for suspicious activity However, no online platform can guarantee 100% security. 10. Children’s Privacy Tooscare.io is not intended for users under 16. We do not knowingly collect data from children without parental consent. 11. Changes to This Policy We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. 12. Contact Us For questions, concerns, or data‑rights requests: Email: privacy@tooscare.io. ckarim@ambranllc.com Website: Tooscare.io .